Privacy Policy
Last updated: March 03, 2026
Introduction
At CenPaw ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely by Stripe)
- Photos you upload for custom products
- Account login credentials
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent
- Device information
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Create custom products with your uploaded photos
- Send order confirmations and shipping updates
- Respond to your inquiries and support requests
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
How We Protect Your Information
We implement security measures including:
- SSL encryption for all data transmission
- Secure payment processing through Stripe (PCI-DSS compliant)
- Limited access to personal information
- Regular security assessments
Sharing Your Information
We may share your information with:
- Service providers: Shipping carriers, payment processors
- Legal requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
Cookies
We use cookies to improve your experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings.
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Photos uploaded for custom products are deleted after order completion.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@cenpaw.com
- Address: 123 Pet Street, Toronto, ON M5V 2L7, Canada